Oliver Nowak
Why Start Again with ServiceNow?
If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...
The Digital Iceberg
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Oliver Nowak
- Oct 10
- 2 min
Why you Can’t Manipulate Transformation
Why are your customers your customers? Why are your employees your employees? If you don’t have a simple answer to these questions, don’t...
60
Oliver Nowak
- Sep 15
- 3 min
Telling the Story of Change
Life is a maze. We have no idea what’s around the corner and we often don’t know where we’re going. At least for most of us, where we are...
182
Oliver Nowak
- Aug 18
- 4 min
Creating a truly Transformative Experience
If you asked the majority of people to describe themselves, the words ‘creative’ and ‘problem-solver’ would probably feature in some...
160
Oliver Nowak
- Aug 1
- 4 min
The Unique Challenges Facing Retail Operations
There’s still a place for brick-and-mortar stores in our lives but no one can deny that they are facing fiercer competition and a more...
160
Oliver Nowak
- Jul 27
- 3 min
Boosting IT & Employee Productivity in the Retail Sector
Today’s businesses are full of digital-savvy employees who aren’t just used to using digital services but demand them. As a result,...
40
Oliver Nowak
- Jul 24
- 3 min
Digitally Transforming Vendor Management
Vendor Management is often not given the air time it deserves. As consumers, we walk into the shop, pick up the product we’re after and...
20
Oliver Nowak
- Jul 22
- 3 min
How do you manage the Dangers of POS Failure?
In today’s cashless, contact-free society any customer-facing business, be that across retail, leisure or hospitality has traded in their...
140
Oliver Nowak
- Jul 19
- 4 min
Achieving Operational Efficiency in Retail Stores
Adopting new processes and investing a large amount in technology has often seemed a nice-to-have rather than a must-have, especially...
150
Oliver Nowak
- Jul 13
- 5 min
Freedom & Responsibility - The Netflix Way
I have just finished reading Marc Randolph’s book “That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea”. As...
150