Oliver Nowak
Turn your Digital Transformation Around
I’m currently reading David Marquet’s book Turn that ship Around, and, as you know, I’m always looking to relate the lessons I learn back...
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The Digital Iceberg
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Oliver Nowak
- Dec 1, 2022
- 4 min
How to move from Traditional CMDB to a Digital Service Blueprint
If you were to ask your CEO what their top 5 priorities are, do you think they would name data as one of them? In my experience, some do...
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Oliver Nowak
- Oct 12, 2022
- 2 min
Why Start Again with ServiceNow?
If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...
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Oliver Nowak
- Oct 10, 2022
- 2 min
Why you Can’t Manipulate Transformation
Why are your customers your customers? Why are your employees your employees? If you don’t have a simple answer to these questions, don’t...
70
Oliver Nowak
- Sep 15, 2022
- 3 min
Telling the Story of Change
Life is a maze. We have no idea what’s around the corner and we often don’t know where we’re going. At least for most of us, where we are...
182
Oliver Nowak
- Aug 18, 2022
- 4 min
Creating a truly Transformative Experience
If you asked the majority of people to describe themselves, the words ‘creative’ and ‘problem-solver’ would probably feature in some...
170
Oliver Nowak
- Aug 1, 2022
- 4 min
The Unique Challenges Facing Retail Operations
There’s still a place for brick-and-mortar stores in our lives but no one can deny that they are facing fiercer competition and a more...
170
Oliver Nowak
- Jul 27, 2022
- 3 min
Boosting IT & Employee Productivity in the Retail Sector
Today’s businesses are full of digital-savvy employees who aren’t just used to using digital services but demand them. As a result,...
60
Oliver Nowak
- Jul 24, 2022
- 3 min
Digitally Transforming Vendor Management
Vendor Management is often not given the air time it deserves. As consumers, we walk into the shop, pick up the product we’re after and...
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Oliver Nowak
- Jul 22, 2022
- 3 min
How do you manage the Dangers of POS Failure?
In today’s cashless, contact-free society any customer-facing business, be that across retail, leisure or hospitality has traded in their...
170
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