Oliver Nowak
Buying your Data with Loyalty
In recent years, there’s been a lot of talk about digital marketing and how businesses are collecting and analysing data to profile our...
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The Digital Iceberg
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Oliver Nowak
- Apr 19
- 4 min
Developing a Successful Low-Code Development Model
Low-code development isn't a novel idea, it can be traced back to the early days of computing, when programmers began to develop tools...
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Oliver Nowak
- Apr 14
- 3 min
Design Thinking Applied to ServiceNow: A Guide
As I have mentioned many times, in today's rapidly changing world, digital transformation is no longer a choice for businesses. It is an...
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Oliver Nowak
- Apr 12
- 3 min
Automation with a Purpose
In the ServiceNow space we talk a lot about digital transformation. But why are we interested in digital transformation? We care about...
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Oliver Nowak
- Dec 15, 2022
- 4 min
Turn your Digital Transformation Around
I’m currently reading David Marquet’s book Turn that ship Around, and, as you know, I’m always looking to relate the lessons I learn back...
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Oliver Nowak
- Dec 1, 2022
- 4 min
How to move from Traditional CMDB to a Digital Service Blueprint
If you were to ask your CEO what their top 5 priorities are, do you think they would name data as one of them? In my experience, some do...
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Oliver Nowak
- Oct 12, 2022
- 2 min
Why Start Again with ServiceNow?
If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...
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Oliver Nowak
- Oct 10, 2022
- 2 min
Why you Can’t Manipulate Transformation
Why are your customers your customers? Why are your employees your employees? If you don’t have a simple answer to these questions, don’t...
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Oliver Nowak
- Sep 15, 2022
- 3 min
Telling the Story of Change
Life is a maze. We have no idea what’s around the corner and we often don’t know where we’re going. At least for most of us, where we are...
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Oliver Nowak
- Aug 18, 2022
- 4 min
Creating a truly Transformative Experience
If you asked the majority of people to describe themselves, the words ‘creative’ and ‘problem-solver’ would probably feature in some...
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