Oliver NowakJan 213 minServiceNowReinventing Customer Service in the Retail SectorWhen the pandemic hit two years ago, the phrase ‘new-normal’ wasn’t far from anyone’s lips. For a while it just seemed like the latest...
Oliver NowakJan 194 minServiceNowThe Future of Store Lifecycle ManagementOver the last few decades, the commentary across the retail industry has indicated the demise of brick-and-mortar retail stores. With the...
Oliver NowakJan 175 minServiceNowThe Impact of COVID on the Retail SectorWhat is the current state of play? The Covid-19 pandemic has hit each and every one of us hard, that’s undeniable. But the specific...