Oliver Nowak
Why Start Again with ServiceNow?
If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...
The Digital Iceberg
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Oliver Nowak
- Aug 1
- 4 min
The Unique Challenges Facing Retail Operations
There’s still a place for brick-and-mortar stores in our lives but no one can deny that they are facing fiercer competition and a more...
160
Oliver Nowak
- Jul 27
- 3 min
Boosting IT & Employee Productivity in the Retail Sector
Today’s businesses are full of digital-savvy employees who aren’t just used to using digital services but demand them. As a result,...
40
Oliver Nowak
- Jul 24
- 3 min
Digitally Transforming Vendor Management
Vendor Management is often not given the air time it deserves. As consumers, we walk into the shop, pick up the product we’re after and...
20
Oliver Nowak
- Jul 22
- 3 min
How do you manage the Dangers of POS Failure?
In today’s cashless, contact-free society any customer-facing business, be that across retail, leisure or hospitality has traded in their...
140
Oliver Nowak
- Jul 19
- 4 min
Achieving Operational Efficiency in Retail Stores
Adopting new processes and investing a large amount in technology has often seemed a nice-to-have rather than a must-have, especially...
150
Oliver Nowak
- Apr 29
- 4 min
What does the Architecture of a Fully Digitally Transformed Financial Services Firm look like?
As a company moves to the cloud it needs to consider three things: Applications, Data and Infrastructure. Organisations want best of...
100
Oliver Nowak
- Apr 27
- 4 min
Putting Culture at the Centre of Transformation
It is clear that many FSIs want to leverage digital capabilities to become market leaders in customer experience. But how much attention...
30
Oliver Nowak
- Apr 25
- 3 min
How to Convert your Biggest Threats into your Greatest Opportunities using Digital
Challenges facing Financial Services Organisations The Financial Services sector, like every sector, is at a pivotal point: embracing the...
160
Oliver Nowak
- Apr 22
- 4 min
5 Traits of a Technology Leader in the Financial Services Sector
1. Business Leader first, Technology Leader second A leader needs to fully understand the wider company vision first before giving...
10