There is a lot circulating online about Anthropic's recent labour market study, specifically the radar chart mapping theoretical vs observed AI coverage across job categories. My view is it puts a number on something I've been watching play out in organisations for the past couple of years. The number that should command attention isn't the 90%, it's the gap. For management, legal, business and finance, computer and mathematics, theoretical coverage, the share of tasks that L

I've been trying to get my head around agentic AI for a little while now. At first, the framing of deterministic and non-deterministic helped me, but then I realised it wasn't quite as black and white as it seemed at first. Similarly, framing it around decision making and being able to take action also helped me, but that just seemed to make everything really complex. So if I'm honest, I never really truly understood it, and I've found myself continuing the search for the rig

Every organisation I work with has the same problem. They don't lack AI ideas, instead they're drowning in them. The executive team comes back from a conference buzzing about agentic AI. Someone in finance saw a demo of automated invoice processing. Customer service wants a chatbot. IT has a backlog of "AI opportunities" that grows faster than anyone can evaluate them. And yet, more often than not, they don't have a clue where to start. This isn't a technology problem; it's a

Agentic AI has become the buzzword of the moment. Every major technology vendor is racing to position their products as the gateway to this autonomous, decision-making future. Marketing collateral gleams with promises of AI that doesn't just assist, it acts . It reasons. It orchestrates. It handles complexity without human intervention. And I get it. The vision is compelling. But here's what I've learned from spending the last 13/14 months deflecting the agentic AI question:

I have spent the past year advising organisations on AI adoption, and the single most common misconception I encounter is the belief that AI will do the thinking for you. Leaders assume they can hand a junior employee a ChatGPT license and suddenly that person operates at a senior level. Many people believe they can skip the hard work of understanding a problem because the model will figure it out. Anthropic's data in their most recent Economic Index report says otherwise. Ho

Every major AI paper seems to open with some version of "AI progress has been fast." And while that is obviously true, I have always found the claim frustratingly vague. Fast compared to what? Faster than we expected? This week, a report from Epoch AI gave us something rare: actual numbers. And the results are, frankly, extraordinary. The AI Digest and Epoch AI ran a forecasting survey throughout late 2024 and early 2025. They asked 421 people, many with serious forecasting

Anyone who has spent the last year playing with ChatGPT, Gemini, Claude or otherwise knows the double act: a model that can answer exam questions and write boilerplate code at lightning speed, yet just as easily makes up a policy for your own business. When the response looks polished, it can be tempting to believe it. That is why a recent paper, AA‑Omniscience , fascinated me so much. The authors built a benchmark of 6,000 questions across 42 economically significant topics

There is a particular look leaders get at the moment. It is not the “busy but energised” look you see on conference stages. It is the exhausted, slightly glazed expression of someone who has been rewriting the same roadmap for the fourth time this quarter, trying to keep up with AI announcements, cost pressures, restructures, geopolitics, and the creeping fear that they are supposed to have answers to questions that nobody on earth can reliably answer. That is the world the r

When you hear the name Nvidia, you might immediately think of exponentially rising stock or link it to most major AI providers like OpenAI. And you wouldn't be wrong, after all, that's what the company is best known for today. But what if I told you that the same technology designed to power the global Artificial Intelligence revolution actually came from rendering dragons and landscapes in your favourite games? Nvidia’s evolution from a pioneer in 3D graphics to the dominant

It feels like every day we hear about the next multi-million, if not multi-billion-dollar, chip or infrastructure deal fuelling the AI race. We've all heard about the circular funding schemes of chipmaker invests in an AI provider, the AI provider buys cloud capacity from the infrastructure provider, the infrastructure provider places a gargantuan chip order, and round we go again. But how is all of this possible? Hyperscalers like AWS, Microsoft Azure, Google Cloud, and Orac

In today’s digital transformation era, businesses are moving beyond rigid, hardcoded workflows and towards intelligent, goal-driven processes. This shift is powered by Agent-Based Systems (ABS), networks of autonomous software entities, or agents, that can perceive information, make decisions, and act toward specific goals. When these agents work together in a multi-agent system (MAS), they can take on complex operational tasks on their own, things like IT Ops, end-to-end cus

Cloud cost management has been one of the big operational challenges of the past decade. Entire practices and disciplines have formed around taming runaway cloud bills, aligning spend to value, and squeezing efficiency out of infrastructure. But as AI models become core to business workflows, a new cost class is developing fast: token cost management. In the same way that cloud costs once blindsided organisations with their scale and complexity, token costs are now sneaking u

I've seen a lot of posts on social media declaring that "OpenAI just killed AI agent startups". I understand the reasoning, but I have to...

Too often, the technology is steering the problem, instead of letting the real problem guide how AI should be applied to solve it. This...

We’ve been living with software agents for decades. Think of the old-school macros, decision engines, or robotic process automation bots;...

Artificial Intelligence (AI) has moved beyond a futuristic concept to become an integral part of our daily lives and an essential engine...

Artificial Intelligence is often sold as a silver bullet for productivity: faster decisions, quicker processes, instant insights. But...

We love our processes. They make us feel competent, consistent, and in control. But people don’t actually want the process, they want the...

When business leaders discuss AI transformation, the conversation often gravitates towards technology: what platform to buy, how to...

In this article I want to plunge into a topic that's not necessarily getting a lot of air time but could significantly impact our short...

The introduction of AI has collapsed learning. That sounds dramatic, but it's not a criticism - it's a celebration. We now have...

As anyone who knows me will tell you, I’m a big tennis fan, so Wimbledon is always one of the highlights of my year. Watching the...

In his powerful autobiography Rise , Siya Kolisi reveals one of the lesser-known secrets behind the Springboks’ 2019 Rugby World Cup...

AI’s potential to revolutionise business is clear. But without a well-structured governance model and operational framework, even the...

As I’m sure the rest of you are too, I’m bored of organisations describing themselves as “AI-first” – are they really? Attending Allie K...

A key theme coming out of ServiceNow’s Knowledge Conference and Microsoft’s Build Conference has been interoperability of agents....

In my last article , I explored how AI needs a solid foundation - a base of reliable, structured, and accessible data - to deliver real...

In the context of AI, we often hear about AI Data Readiness. But what does it actually mean? And what do you need to consider? Think...

The first time I started interacting with AI, I treated it as though it was all-knowing - I'd been told it basically was. So I spoke to...

A new era of transformative technology is dawning, with recent breakthroughs in Artificial Intelligence (AI) making people stand up and...

Artificial Intelligence (AI) has rapidly ascended to the forefront of global strategic priorities, becoming a pivotal element in the...

Going into this year, everyone is talking about the speed and scale of change—not just in the technology industry but fundamentally...

Today, enterprise software is designed to augment human capabilities. In the near future, agentic AI will drive a paradigm shift. Instead...

Digital transformation projects are notoriously complex, with layers of dependencies, risks, and moving parts. Organisations often dream...

In today’s world, digital transformation is an inevitability for any business, but its track record means it probably inspires more dread...

When I first started working with clients on their strategies, I noticed a pattern: they were often little more than glorified to-do...

The performance of a business can be best characterised by the quality of its decision-making. The more often the people within a...

The concept of People, Process & Technology has been around almost as long as the idea of Digital Transformation itself. And most...

In the fast-paced digital world that we have now lived in for the last few decades, data isn't something new, and having a data strategy...

As I mentioned in a previous article, AI is here to stay and it won't be long before it's as ubiquitous as cloud technology. But the...

With the transformational potential of AI being clearer than ever before, businesses are under enormous pressure to ride the tidal wave...

Guess what, we're standing on the precipice of a new digital era. I'm sure you've heard that a million times already in the last year or...

What is it? – Digital Transformation is all about the process of reimagining how things are done today through the use of technology....

There’s been a lot of talk about artificial intelligence (AI) for years now and for the lion’s share of that time it has felt very...

As companies around the world look to become more agile and shorten development cycles, it has become essential for organisations to...

No matter how well thought out and strategic a CIO’s initiatives and roadmap, they are completely useless unless the business is bought...

Technology has become an integral part of our lives, but why do we buy technology? The simple answer is: to solve people problems. In...

In today's rapidly changing business landscape, technology transformation has become a critical factor for success. But throwing money at...

Before we go anywhere, I feel like I need to answer the question: What is digital transformation? Simply put, digital transformation is...

In recent years, there’s been a lot of talk about digital marketing and how businesses are collecting and analysing data to profile our...