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    Organisational Change Management
    Transport & Logistics
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    Construction & Manufacturing
    Retail & Hospitality
    Financial Services
    What does the Architecture of a Fully Digitally Transformed Financial Services Firm look like?
    Oliver Nowak
    • Apr 29
    • 4 min
    ServiceNow

    What does the Architecture of a Fully Digitally Transformed Financial Services Firm look like?

    As a company moves to the cloud it needs to consider three things: Applications, Data and Infrastructure. Organisations want best of...
    2 views0 comments
    Putting Culture at the Centre of Transformation
    Oliver Nowak
    • Apr 27
    • 4 min
    ServiceNow

    Putting Culture at the Centre of Transformation

    It is clear that many FSIs want to leverage digital capabilities to become market leaders in customer experience. But how much attention...
    1 view0 comments
    How to Convert your Biggest Threats into your Greatest Opportunities using Digital
    Oliver Nowak
    • Apr 25
    • 3 min
    ServiceNow

    How to Convert your Biggest Threats into your Greatest Opportunities using Digital

    Challenges facing Financial Services Organisations The Financial Services sector, like every sector, is at a pivotal point: embracing the...
    8 views0 comments
    5 Traits of a Technology Leader in the Financial Services Sector
    Oliver Nowak
    • Apr 22
    • 4 min
    ServiceNow

    5 Traits of a Technology Leader in the Financial Services Sector

    1. Business Leader first, Technology Leader second A leader needs to fully understand the wider company vision first before giving...
    1 view0 comments
    Personalising the Financial Services Experience in the Modern World
    Oliver Nowak
    • Apr 20
    • 4 min
    ServiceNow

    Personalising the Financial Services Experience in the Modern World

    It's impossible to put my finger on the single cause of the push for digital transformation in the financial services sector. It's a...
    1 view0 comments
    How ServiceNow Secures its Data
    Oliver Nowak
    • Apr 19
    • 3 min
    ServiceNow

    How ServiceNow Secures its Data

    The competitive landscape has changed. Today’s financial services organisations are fighting a battle on multiple fronts. Non-traditional...
    1 view0 comments
    More Data, More Digital
    Oliver Nowak
    • Apr 14
    • 4 min
    ServiceNow

    More Data, More Digital

    Futurist Ray Kurzweil predicts that the technological singularity, the crucial moment when machines become smarter than humans, will...
    0 views0 comments
    The Role Digital Plays in Achieving Operational Resilience
    Oliver Nowak
    • Apr 12
    • 2 min
    ServiceNow

    The Role Digital Plays in Achieving Operational Resilience

    The Bank of England’s Prudential Regulation Authority defines an operationally resilient firm as one that should be able to prevent...
    7 views0 comments
    The Data Reality underlying our Observable Reality
    Oliver Nowak
    • Feb 25
    • 3 min
    ServiceNow

    The Data Reality underlying our Observable Reality

    As technology continues to permeate more and more of what we do, more and more of our physical reality is being downloaded into the...
    3 views0 comments
    The Leaders that will define the Digital Age within Utilities
    Oliver Nowak
    • Feb 23
    • 3 min
    ServiceNow

    The Leaders that will define the Digital Age within Utilities

    Today, utility leaders are not just business leaders, but they are also technology leaders. Business and technological objectives and...
    5 views0 comments
    The Democratisation of Technology
    Oliver Nowak
    • Feb 21
    • 3 min
    ServiceNow

    The Democratisation of Technology

    Today, anywhere we look technology has permeated the way we live our lives. We have seen the full democratisation of technology. In fact,...
    14 views0 comments
    Creating a Digital Transformation Battle Plan
    Oliver Nowak
    • Feb 18
    • 4 min
    ServiceNow

    Creating a Digital Transformation Battle Plan

    Assess Digital Readiness Business Impact Change Readiness For a business to digitally transform it relies on three components: culture,...
    0 views0 comments
    The Key Challenges facing the Future of Water
    Oliver Nowak
    • Feb 16
    • 3 min
    ServiceNow

    The Key Challenges facing the Future of Water

    The Operational Challenge Every day, across England and Wales, 50 million consumers receive quality drinking water, sanitation, and...
    15 views0 comments
    Current Digital Transformation Trends within the Utilities Sector
    Oliver Nowak
    • Feb 14
    • 4 min
    ServiceNow

    Current Digital Transformation Trends within the Utilities Sector

    Changing Customer Expectations Digital channels are fast becoming the most popular way for consumers to interact with brands. They want...
    42 views0 comments
    Building Momentum with Digital
    Oliver Nowak
    • Feb 9
    • 3 min
    ServiceNow

    Building Momentum with Digital

    Adoption of digital transformation in the construction industry is on a very different growth path to that of other similar sectors. For...
    5 views0 comments
    Seeing the Bigger Picture
    Oliver Nowak
    • Jan 26
    • 2 min
    ServiceNow

    Seeing the Bigger Picture

    The engineering and construction (E&C) sector is well-known as being one of the world’s least digitised sectors, but why? Taking a closer...
    2 views0 comments
    The Roots of Industry 4.0
    Oliver Nowak
    • Jan 24
    • 3 min
    ServiceNow

    The Roots of Industry 4.0

    To truly understand the meaning of Industry 4.0, I thought it was important to dig into history for in the words of Terry Pratchett: “If...
    1 view0 comments
    Reinventing Customer Service in the Retail Sector
    Oliver Nowak
    • Jan 21
    • 3 min
    ServiceNow

    Reinventing Customer Service in the Retail Sector

    When the pandemic hit two years ago, the phrase ‘new-normal’ wasn’t far from anyone’s lips. For a while it just seemed like the latest...
    3 views0 comments
    The Future of Store Lifecycle Management
    Oliver Nowak
    • Jan 19
    • 4 min
    ServiceNow

    The Future of Store Lifecycle Management

    Over the last few decades, the commentary across the retail industry has indicated the demise of brick-and-mortar retail stores. With the...
    7 views0 comments
    The Impact of COVID on the Retail Sector
    Oliver Nowak
    • Jan 17
    • 5 min
    ServiceNow

    The Impact of COVID on the Retail Sector

    What is the current state of play? The Covid-19 pandemic has hit each and every one of us hard, that’s undeniable. But the specific...
    2 views0 comments
    3 Strategies for Effective Organisational Change Management in 2022
    Oliver Nowak
    • Jan 7
    • 5 min
    ServiceNow

    3 Strategies for Effective Organisational Change Management in 2022

    As companies around the world look to become more agile and shorten development cycles, it has become essential for organisations to...
    6 views0 comments

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