Oliver Nowak
How to move from Traditional CMDB to a Digital Service Blueprint
If you were to ask your CEO what their top 5 priorities are, do you think they would name data as one of them? In my experience, some do...
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Oliver Nowak
- Oct 12, 2022
- 2 min
Why Start Again with ServiceNow?
If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...
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Oliver Nowak
- Aug 1, 2022
- 4 min
The Unique Challenges Facing Retail Operations
There’s still a place for brick-and-mortar stores in our lives but no one can deny that they are facing fiercer competition and a more...
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Oliver Nowak
- Jul 27, 2022
- 3 min
Boosting IT & Employee Productivity in the Retail Sector
Today’s businesses are full of digital-savvy employees who aren’t just used to using digital services but demand them. As a result,...
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Oliver Nowak
- Jul 24, 2022
- 3 min
Digitally Transforming Vendor Management
Vendor Management is often not given the air time it deserves. As consumers, we walk into the shop, pick up the product we’re after and...
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Oliver Nowak
- Jul 22, 2022
- 3 min
How do you manage the Dangers of POS Failure?
In today’s cashless, contact-free society any customer-facing business, be that across retail, leisure or hospitality has traded in their...
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Oliver Nowak
- Jul 19, 2022
- 4 min
Achieving Operational Efficiency in Retail Stores
Adopting new processes and investing a large amount in technology has often seemed a nice-to-have rather than a must-have, especially...
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Oliver Nowak
- Apr 29, 2022
- 4 min
What does the Architecture of a Fully Digitally Transformed Financial Services Firm look like?
As a company moves to the cloud it needs to consider three things: Applications, Data and Infrastructure. Organisations want best of...
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Oliver Nowak
- Apr 27, 2022
- 4 min
Putting Culture at the Centre of Transformation
It is clear that many FSIs want to leverage digital capabilities to become market leaders in customer experience. But how much attention...
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Oliver Nowak
- Apr 25, 2022
- 3 min
How to Convert your Biggest Threats into your Greatest Opportunities using Digital
Challenges facing Financial Services Organisations The Financial Services sector, like every sector, is at a pivotal point: embracing the...
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Oliver Nowak
- Apr 22, 2022
- 4 min
5 Traits of a Technology Leader in the Financial Services Sector
1. Business Leader first, Technology Leader second A leader needs to fully understand the wider company vision first before giving...
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Oliver Nowak
- Apr 20, 2022
- 4 min
Personalising the Financial Services Experience in the Modern World
It's impossible to put my finger on the single cause of the push for digital transformation in the financial services sector. It's a...
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Oliver Nowak
- Apr 19, 2022
- 3 min
How ServiceNow Secures its Data
The competitive landscape has changed. Today’s financial services organisations are fighting a battle on multiple fronts. Non-traditional...
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Oliver Nowak
- Apr 14, 2022
- 4 min
More Data, More Digital
Futurist Ray Kurzweil predicts that the technological singularity, the crucial moment when machines become smarter than humans, will...
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Oliver Nowak
- Apr 12, 2022
- 2 min
The Role Digital Plays in Achieving Operational Resilience
The Bank of England’s Prudential Regulation Authority defines an operationally resilient firm as one that should be able to prevent...
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Oliver Nowak
- Feb 25, 2022
- 3 min
The Data Reality underlying our Observable Reality
As technology continues to permeate more and more of what we do, more and more of our physical reality is being downloaded into the...
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Oliver Nowak
- Feb 23, 2022
- 3 min
The Leaders that will define the Digital Age within Utilities
Today, utility leaders are not just business leaders, but they are also technology leaders. Business and technological objectives and...
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Oliver Nowak
- Feb 21, 2022
- 3 min
The Democratisation of Technology
Today, anywhere we look technology has permeated the way we live our lives. We have seen the full democratisation of technology. In fact,...
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Oliver Nowak
- Feb 18, 2022
- 4 min
Creating a Digital Transformation Battle Plan
Assess Digital Readiness Business Impact Change Readiness For a business to digitally transform it relies on three components: culture,...
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Oliver Nowak
- Feb 16, 2022
- 3 min
The Key Challenges facing the Future of Water
The Operational Challenge Every day, across England and Wales, 50 million consumers receive quality drinking water, sanitation, and...
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Oliver Nowak
- Feb 14, 2022
- 4 min
Current Digital Transformation Trends within the Utilities Sector
Changing Customer Expectations Digital channels are fast becoming the most popular way for consumers to interact with brands. They want...
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Oliver Nowak
- Feb 9, 2022
- 3 min
Building Momentum with Digital
Adoption of digital transformation in the construction industry is on a very different growth path to that of other similar sectors. For...
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Oliver Nowak
- Jan 26, 2022
- 2 min
Seeing the Bigger Picture
The engineering and construction (E&C) sector is well-known as being one of the world’s least digitised sectors, but why? Taking a closer...
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Oliver Nowak
- Jan 24, 2022
- 3 min
The Roots of Industry 4.0
To truly understand the meaning of Industry 4.0, I thought it was important to dig into history for in the words of Terry Pratchett: “If...
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Oliver Nowak
- Jan 21, 2022
- 3 min
Reinventing Customer Service in the Retail Sector
When the pandemic hit two years ago, the phrase ‘new-normal’ wasn’t far from anyone’s lips. For a while it just seemed like the latest...
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Oliver Nowak
- Jan 19, 2022
- 4 min
The Future of Store Lifecycle Management
Over the last few decades, the commentary across the retail industry has indicated the demise of brick-and-mortar retail stores. With the...
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Oliver Nowak
- Jan 17, 2022
- 5 min
The Impact of COVID on the Retail Sector
What is the current state of play? The Covid-19 pandemic has hit each and every one of us hard, that’s undeniable. But the specific...
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Oliver Nowak
- Jan 7, 2022
- 5 min
3 Strategies for Effective Organisational Change Management in 2022
As companies around the world look to become more agile and shorten development cycles, it has become essential for organisations to...
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